This week’s Every Day Hero

Congratulations to Abi Pattenden from Freeman Brothers Funeral Directors – nomination received from Becky Hughes

“Abi has pro-actively and practically managed the business at Freeman Brothers through the pandemic. Among a team of 25, we have continued to work safely, and had no known transmissions or cases within the workplace, which is a huge achievement.

She has led us in continuing to provide personalised and impactful services for our customers, and worked hard to ensure that everyone is safe, and as emotionally comfortable as possible.

She is always ready to listen to our concerns, and takes our feedback on board, as well as continuing to praise good work done by others. She has been flexible and practical in her approach to us booking time off, and deserves a treat for herself.”