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WHAT OUR CUSTOMERS SAY
Douch Family Funeral Directors Say ☺The ability to seamlessly integrate our accounts package (Xero) to eFD in real-time. To host the software cloud based so it can be accessed from anywhere and by all staff. To talk automatically to our Client's Web based Memoriam Portal via eFD's API. To be able to provide personalised correspondence to the client in a an easy to use editable format. The intuitive way the software leads the Funeral Director through funeral arrangement journey. The ability to review the up-to-date status of a funeral, at any time. ☹It took a little time to understand the setting up procedure. Once we fully understood how the suppliers, products, contacts and documents worked within eFD, all became clear, however a little time consuming.
Simon says! Overall, the product has revolutionised the way we work without requiring too much adaptation of our ways! Going forward, once we manage to integrate with an accounting package we will be able to take full advantage of its features. ☺The intuitive way that data is captured, displayed and used in progressing a funeral from initial enquiry through delivery. ☹Understanding and setting up products, suppliers and contacts, which is fiddly and repetitive. It also requires an acceptance that it will replace, or at least duplicate, your sales ledger. Once this is accepted its 'ways' become easier to understand.